PAIN 01
Messages arrive across five channels and the team misses conversations.
Communications
Every message, every channel, one place to manage it.
A unified inbox for SMS, email, calls, web chat, and social messages with automated follow-up so nothing gets missed.
Unified inbox
18 totalSMS4 unreadMartinez, J.
Email11 unreadUnassigned
Call2 missedRivera, A.
Chat1 activeAI handling
AUTO-ROUTE
Round robinSkill matchAI first
The problem
PAIN 02
Follow-up is inconsistent because there is no shared system to track it.
PAIN 03
There is no record of what was said across different channels.
PAIN 04
Response times are slow because messages are scattered across tools.
What the data says
47 hrs
is the average time businesses take to respond to a new customer inquiry.
Most leads have already moved on long before the business replies. Response time is a competitive advantage hiding in plain sight.
The solution
FEAT 01
Unified Inbox
FEAT 02
SMS & Email Sending
FEAT 03
Call Handling
FEAT 04
IVR Call Menu Routing
FEAT 05
Web Chat
FEAT 06
Social Channel Messages
All features
01
Unified Inbox
All channels (SMS, email, calls, web chat, and social) in one place so no message slips through.
02
SMS & Email Sending
Send and receive SMS and email directly from the platform with full conversation threading.
03
Call Handling
Make and receive calls from the platform with logging and recording tied to the contact record.
04
IVR Call Menu Routing
Greets callers with a professional menu and routes them to the right person or department automatically, available starting on the Growth plan.
05
Web Chat
Manage website chat conversations alongside every other channel in the same inbox.
06
Social Channel Messages
Handle Facebook Messenger, Instagram DMs, and other social messages without switching platforms.
07
Automated Follow-Up Sequences
Trigger multi-step follow-up by SMS and email automatically when a contact enters a stage or misses a reply.
08
Conversation Tagging
Tag conversations by type, status, or topic so the team can filter and prioritize the inbox.
09
Team Assignment
Assign conversations to the right team member so ownership is clear and response is accountable.
Direct impact
What changes when this is in place.
01
No message falls through the cracks regardless of channel.
02
Follow-up is consistent because it runs from one shared system.
03
Every conversation is logged against the right contact record.
04
Team response time drops when everything is in one place.
Get started
Want all your customer conversations in one manageable place?
Tell us which channels the team uses and where messages are currently getting lost.