01
Satisfied customers rarely leave reviews because no one asks them after the job.
Visible trust online
Reputation Management
Buyers check reviews before they call. Reputation Management automates review requests after every job, monitors incoming feedback across platforms, and gives the team a fast way to respond — so the business builds consistent, visible trust without manual effort.
Review workflow
AutomatedJob marked complete
Trigger fires automatically
Review request sent
SMS to +1 (512) 555-0147
5-star review received
Google · "Fast and professional"
Team notified
Respond within the platform
RESPONSE RATE
68%
NEW THIS MONTH
+24
The situation
The team does great work but happy customers rarely say so online without being asked. Meanwhile, a frustrated one-star review sits near the top of the Google listing and shapes what every new visitor sees first.
Why it keeps happening
The pattern that repeats.
Happy customers do not leave reviews unless asked at the right moment, and unhappy customers find it easy to post publicly before the team knows anything happened.
02
Negative reviews appear without warning and sit unanswered for days.
03
Review requests are sent inconsistently because someone has to remember to do it.
04
The team does not know what customers are saying across different platforms.
05
Review volume is low compared to competitors who ask every customer.
What the data says
97%
of consumers use reviews to guide purchase decisions.
Reputation is not just feedback. It is part of how buyers decide who to trust.
Source: BrightLocal Local Consumer Review Survey 2026How it works
The system from start to finish.
Automated review requests go out after every completed job, and the team is notified the moment new feedback appears so they can respond before it shapes perception.
Each step runs on Pietra CRM.
01
Workflow Automations
Job or appointment marked complete
A workflow trigger fires when a job is marked complete, an invoice is paid, or an appointment ends.
02
Reputation Management
Automated review request sent via SMS/email
Reputation Management automatically sends an automated review request by SMS or email to the customer at the right moment.
03
Reputation Management
Happy customers directed to Google or Facebook
Customers who indicate satisfaction are directed to leave a public review on Google or Facebook.
04
Reputation Management
Low-satisfaction responses routed to private feedback
Customers who indicate dissatisfaction are routed to a private feedback form instead of a public review platform.
05
Reputation Management
Team notified to respond to new reviews
The team is alerted when new reviews come in and can respond directly from the reputation dashboard without logging into each platform.
What's included
The products that make it work.
INCLUDES
Reputation Management
Sends review requests, monitors incoming feedback, and gives the team a central place to respond across platforms.
View product →INCLUDES
Workflow Automations
Triggers review requests automatically at the right moment based on job completion or CRM stage changes.
View product →Direct impact
What changes when this is in place.
01
Review volume grows consistently because requests go out automatically after every job.
02
Negative feedback is seen and addressed before it damages the business's reputation.
03
The team responds to reviews from one place without switching between platforms.
04
Visible trust online improves as ratings and review recency increase over time.
Get started
Ready to build a reputation management system?
Tell us what is breaking down today and what outcome the team needs to see.